1. What products does BeatHopper sell?
BeatHopper provides independent digital entertainment products, specializing in downloadable standalone rhythm-based games and interactive game software. All products are delivered entirely via secure electronic transmission, and no physical goods are shipped.
To maintain total compliance with international intellectual property legal standards, all materials displayed on our website and within our software—including all graphics, promotional artwork, as well as all music tracks, audio compositions, and sound effects incorporated into our games—are either originally created by our internal creative team or legally licensed from copyright-free resources authorized for commercial distribution.
2. When will I receive my purchase?
Our digital software and game features are delivered instantly via secure electronic access immediately upon successful payment confirmation.
Because BeatHopper operates an entirely digital distribution model, no physical shipping takes place, and no postal logistics tracking numbers are generated. If you experience any technical difficulties or digital access delays, please contact our support team immediately at:
- Email: rhythm@beathopper.com
3. Can I request a refund after purchase?
In accordance with applicable European consumer protection regulations regarding digital content supplied electronically (Directive 2011/83/EU, Article 16(m)):
By completing a purchase and requesting immediate electronic access to our digital game software, you expressly agree that digital delivery begins immediately. Once digital delivery or access to the software has commenced, you explicitly waive your statutory 14-day right of withdrawal or cancellation.
Consequently, all digital transactions are final and non-refundable. Exception considerations are limited strictly to verifiable, unresolvable technical failures directly originating from our platform that permanently prevent access to the purchased game content, or as otherwise mandated by local statutory consumer laws.
4. Are purchases subscriptions or recurring charges?
No. Unless explicitly stated otherwise on a specific product details summary page, all purchases on BeatHopper are processed strictly as one-time transactions. There are no automatic renewals, rolling subscriptions, hidden membership fees, or recurring charges applied to your payment method.
5. What rights do I obtain after making a purchase?
Purchases made through BeatHopper grant users a limited, non-exclusive, non-transferable, revocable license to utilize the purchased game software or designated in-game digital features solely for personal entertainment within the official BeatHopper game environment.
Customers purchase usage rights only and do not acquire any ownership stakes or intellectual property rights over any software, source code, artwork, music compositions, sound effects, or animations. All copyrights and trademarks remain the exclusive property of Blue Dots Games GmbH or its authorized licensors. The extraction, copying, redistribution, reverse engineering, resale, or commercial exploitation of any game assets is strictly prohibited.
6. What payment methods are accepted?
We accept secure payment methods supported by our standard compliance-certified payment providers, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other verified locally supported payment networks where available at checkout.
All payments are encrypted and processed securely using industry-standard protocols.
7. Is my payment card information stored by BeatHopper?
No. BeatHopper does not store full credit/debit card numbers, CVV security codes, or sensitive authentication credentials on its servers. All payments are securely routed and handled by certified third-party payment gateways that comply fully with international payment industry security standards, including PCI-DSS Level 1 regulations.
8. Is there a minimum age requirement?
Yes. BeatHopper services and software are available exclusively to individuals who are at least 18 years of age and possess full legal capacity to execute binding contracts. By creating an account or completing a purchase, you represent and warrant that you meet this requirement and are fully authorized to use the selected payment method. Unauthorized transactions suspected to be initiated by minors will result in immediate account suspension.
9. How is my personal information protected?
All user data and transaction logs are processed in strict accordance with standard privacy frameworks, including the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and applicable United States privacy legal guidelines. For comprehensive details on how we safeguard your data, please refer to our full Privacy Policy.
10. How can I contact customer support?
For technical support, billing inquiries, or legal compliance matters, you can reach us directly:
Blue Dots Games GmbH
Leopoldstraße 17, Apartment 402 10317 Berlin Germany
- Email: rhythm@beathopper.com
- Telephone: +49 30 51738417
Our customer support team processes inquiries during standard business days (Monday to Friday) and typically responds to all verified submissions within 24 to 48 hours.