This Refund Policy applies to all purchases made through the BeatHopper website and is structured to comply fully with applicable consumer protection and digital commerce laws within Germany, the European Union (EU), and the United States.
1. Company Information
- Company Name: Blue Dots Games GmbH
- Registered Address: Leopoldstraße 17, Apartment 402, 10317 Berlin, Germany
- Email: rhythm@beathopper.com
- Telephone: +49 30 51738417
2. Nature of Products
BeatHopper specializes exclusively in independent digital entertainment products, providing downloadable standalone rhythm games, interactive game software, and authorized digital game features.
- No physical goods are sold, shipped, or delivered through this website. No physical shipping confirmations, postal deliveries, or logistics tracking numbers are generated for any transactions.
- All digital game software and interactive features are delivered instantly via secure electronic access immediately upon successful payment confirmation.
3. One-Time Purchase Model
Unless explicitly stated otherwise on a specific product detail page, all transactions executed on BeatHopper are processed strictly as one-time payments for the standalone game software.
- No recurring subscription models, automatic billing renewals, or hidden ongoing charges apply to standard purchases on this website.
- The total and final purchase amount is displayed clearly and transparently before payment authorization is requested.
4. European Consumer Withdrawal Rights
For customers located within the European Union (EU) or European Economic Area (EEA), BeatHopper complies strictly with Article 16(m) of the EU Consumer Rights Directive (Directive 2011/83/EU) regarding digital content supplied electronically:
By completing a purchase and requesting immediate electronic access to our digital game software, the customer provides express prior consent to the immediate commencement of digital delivery. The customer explicitly acknowledges and agrees that once digital delivery or access to the purchased game software has commenced, the statutory 14-day right of withdrawal, cancellation, or refund no longer applies.
This contractual waiver and consent are explicitly collected, verified, and logged during the checkout process prior to payment completion.
5. Refund Eligibility
Because our interactive game software is delivered instantly and entirely via digital transmission immediately following successful payment confirmation, all transactions are final and non-refundable once delivery has commenced.
Refund requests may be evaluated and considered by our compliance team solely under the following exceptional circumstances:
- Duplicate payments caused directly by verified system or technical errors;
- Unauthorized transactions that are explicitly confirmed following our security investigation;
- Persistent, unresolvable technical failures directly originating from our platform that permanently prevent access to the purchased content and cannot be rectified by our support team;
- Situations where a transaction reversal is strictly mandated by applicable local statutory consumer protection laws.
Each submitted request is reviewed individually and objectively by our compliance team based on secure server logs.
6. Transaction Queries and Dispute Prevention
Customers experiencing billing irregularities, technical delivery anomalies, or account access issues are strongly encouraged to contact our official customer support team directly before initiating a formal dispute through their card-issuing bank or financial institution.
Our team is dedicated to investigating and resolving all legitimate consumer inquiries promptly and transparently. In accordance with payment network security guidelines, any unverified or fraudulent dispute activity relating to successfully delivered digital software content may result in immediate account suspension or the permanent restriction of access to the platform.
7. Limited License and Intellectual Property Integrity
Purchases made through BeatHopper grant customers a limited, non-exclusive, non-transferable, revocable license to utilize the purchased digital game software solely for personal entertainment within the official BeatHopper platform environment.
Customers purchase usage rights only and do not acquire any ownership stakes or intellectual property claims over any software or media assets. To ensure complete compliance with copyright and anti-piracy standards, all intellectual property rights relating to:
- Game software source code and interactive mechanics;
- Artwork, animations, designs, and graphics;
- Music tracks, musical compositions, and sound effects;
- Logos, trademarks, and branding materials;
remain the exclusive property of Blue Dots Games GmbH or its authorized licensors who have fully cleared these works for commercial distribution. The extraction, copying, reproduction, distribution, reverse engineering, modification, resale, or commercial exploitation of any game assets or content without explicit prior written authorization from us is strictly prohibited.
8. Age Restrictions and Legal Capacity
BeatHopper services and software are intended exclusively for individuals who are at least 18 years of age. By creating an account or executing a purchase, users represent, warrant, and confirm that they are at least 18 years old, possess full legal capacity to enter into binding contractual agreements, and are fully authorized to utilize the selected payment method. Transactions suspected to involve the unauthorized use of payment credentials by minors will be suspended immediately pending investigation.
9. Privacy and Data Protection
All personal information submitted during the purchase verification or refund evaluation process is handled securely and processed in strict accordance with our comprehensive Privacy Policy and applicable data protection regulations, including the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and applicable United States privacy legal frameworks.
10. Contact Information
For refund requests, billing clarifications, or transaction-related inquiries, please contact our compliance and support team directly:
Blue Dots Games GmbH
Leopoldstraße 17, Apartment 402 10317 Berlin Germany
- Email: rhythm@beathopper.com
- Telephone: +49 30 51738417
Our customer support team processes inquiries during standard business days (Monday to Friday) and responds to all verified submissions within 24 to 48 hours.